Help You
Need

Find answers to common questions and learn how to make the most of Connectome's health data platform.

Our comprehensive help center is designed to guide you through every aspect of using Connectome. Whether you're just getting started or looking to unlock advanced features, we're here to help you succeed on your health journey.

Getting Started

New to Connectome? Here's how to get up and running quickly:

• Create your account and complete your profile
• Connect your health apps and devices (Apple Health, Google Fit, Fitbit, etc.)
• Review your integrated health dashboard
• Set up personalized health goals and tracking preferences

Connecting Your Devices

Connectome integrates with a wide range of health platforms and devices. Here's how to connect them:

• Apple Health: Navigate to Settings → Integrations → Apple Health and follow the authentication prompts
• Google Fit: Select Google Fit from the integrations menu and authorize data access
• Fitbit: Log in to your Fitbit account through our secure connection portal
• Other devices: Check our full compatibility list in the integrations section

Understanding Your Data

Once your devices are connected, Connectome automatically syncs and analyzes your health data. Here's what you can expect:

• Real-time data synchronization across all connected platforms;
• Comprehensive health trends and pattern analysis;
• Personalized insights based on your unique health profile;
• Goal tracking and progress monitoring.

Troubleshooting

Having issues? Here are solutions to common problems:

• Data not syncing: Check your device connections and refresh the integration;
• Missing data: Ensure your source apps have permission to share data;
• Login issues: Clear your browser cache or try resetting your password;
• Performance problems: Try refreshing the page or logging out and back in.

Contact Support

Can't find what you're looking for? Our support team is here to help:

• Email: support@connectome.com
• Response time: We typically respond within 24 hours
• Live chat: Available Monday-Friday, 9 AM - 6 PM EST

When contacting support, please include your account email and a detailed description of the issue you're experiencing. Screenshots are also helpful when applicable.